Free Delivery on all orders over $199
Spend over $199 and we will pay the delivery costs. Kayaks and other large items (such as roof boxes) are not included in this offer.
Delivery – Parcels
We use Fastway Couriers for delivery of all parcels. After you place an order, we will email you with the tracking details for your parcel. Delivery times are
- Next business day for South Island Deliveries
- Two business days for North Island Deliveries
- Add another day for rural delivery.
Please note these times are the target delivery time, and we cannot guarantee your parcel will arrive within the time frame given.
We aim to dispatch any order received before 12pm on the same day. As we are closed on Monday, orders received over the weekend are dispatched on Tuesday.
Delivery – Kayaks and oversized items
We send kayaks and other large items with PBT Freight. All kayaks are sent to your nearest PBT, unless an alternative arrangement is made in advance. We can easily arrange delivery to your door for an additional charge.
Delivery times vary, and can range from next business day to three to four business days.
Delivery – Fragile Kayaks
We send surkskis, multisport kayaks and other fragile kayaks with a specialty carrier, who can ensure your kayak is not damaged in transit. We also offer several delivery trips each year. This gives you the opportunity to save on delivery costs.
Delayed or damaged deliveries
If you order has not arrived or has arrived damaged please contact us and we can look into it for you. Please do not sign for a damaged package. Contact us and we can follow it up with the delivery company.